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Spring/Summer 2003
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Introducing Duane Harris, Joseph Phelps
As the new Director of Customer Service at Joseph Phelps Vineyards, it is my goal to ensure that Phelps Preferred customers continue to hold their membership in the same high regard as was established under the watch of Molly Britton.Having enjoyed a career in the wine industry for over two decades, I know what an important role club members play in contributing to a winery’s success. You are an extension of our family as you introduce our wines to friends and associates, seek out particular favorites in fine restaurants and retail shops, and champion our cause with your interest and enthusiasm. Since joining the Joseph Phelps Vineyards team in January of this year, I have been impressed with the way that Phelps Preferred is managed. Information is clearly communicated to members and wine is shipped only to those states that have reciprocal agreements with California. Perhaps most impressive is the fact that our membership has remained stable over the past two years, proving that the combination of outstanding wines, excellent customer service and loyal Phelps Preferred members makes it possible to rise above the current tough economic times. As we move forward, please know that the first priority of my department is continuing to give our Original, Flagship and Collectors’ Club members the finest service we can provide. If you have any questions about Joseph Phelps Vineyards or Phelps Preferred, please contact Neta Thornell (nthornell@jpvwines.com), Victoria Field (vfield@jpvwines.com), or myself, Duane Harris (dharris@jpvwines.com). We all welcome your comments and look forward to hearing from you (or, better yet, meeting you in person!). Best regards,  Duane Harris Mediterranean Wine Cruise Scheduled for
JPV has joined Crystal Cruises and Wine Spectator Magazine to provide a unique opportunity for wine lovers.This fall, the new and luxurious Crystal Serenity will set sail from Barcelona on September 19 for a cruise that promises to be an unforgettable epicurean experience. Mediterranean cuisine will accompany many of Napa’s finest wines, and Bill and Andrea Phelps will be among the hosts for a series of wine tastings, seminars and winemaker dinners that will include a vertical tasting of Insignia. Also on board will be representatives from Silver Oak Cellars, Chateau Montelena, Jordan and Beaulieu Vineyards. Ports of call will include St. Tropez, Cannes, Portofino, Livorna, Valletta, Bari, Athens and Mykonos. On board, instructors from The Wine Spectator’s Wine School will guide passengers through the history, wine, cuisine and culture of the birthplace of Western Civilization. For further information or to make reservations, contact Diane Murphy at 707-967-9412. |
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